Warranty Information
At OTSCR, we stand behind the quality and reliability of our custom-built computers by offering comprehensive warranty services. This warranty covers any defects in parts or workmanship for the duration of the warranty period. We pour our expertise and care into each build, fully recognizing that, despite our best efforts, repairs may sometimes be necessary. To ensure your peace of mind, we’ve designed our warranty services to be as straightforward and user-friendly as possible.
What does our warranty cover and our commitment to you
- Defects in Parts: We’ve got you covered if any component within your custom-built computer fails due to a manufacturing defect.
- Workmanship: We take pride in our craftsmanship. If an issue arises from how your computer was assembled, we’re here to make it right.
- Duration of Coverage: The warranty period is clearly stated, ensuring you know exactly how long your custom build is protected.
- Software Support: Initial software setup issues? We provide troubleshooting and assistance to ensure your custom-built PC runs flawlessly from day one.
- Hassle-Free Claims Process: We’ve simplified the process of filing a warranty claim to minimize any inconvenience, making it easy to get the support you need.
- Quick and Efficient Repairs: We understand the importance of your time. We strive to complete all necessary repairs promptly, ensuring minimal disruption to your day-to-day life.
- Transparent Communication: Throughout the repair process, we’ll inform you of every step, from diagnosis to completion. Our goal is to ensure transparency and provide you with peace of mind from start to finish, ensuring you’re well-informed about the progress of your repair.
1 Year Limited Warranty
All OTSCR custom pre-built PCs come with a one-year limited warranty, which covers the labor cost of replacing any defective or malfunctioning components. Additionally, upgrades that are installed within one year of purchase (up to two upgrades) are also covered under a limited labor warranty. However, it is important to note that any upgrade installations must use parts purchased through OTSCR, and the company will retain any part being upgraded. If you want additional warranty coverage beyond the one-year warranty period, you can purchase an extended warranty of 2-3 years during the customization process while building your PC.
Repair Time
OTSCR strives to complete warranty repairs for custom builds within 3-5 business days, starting when the computer is dropped off. However, the repair time may be longer if the required parts are unavailable in stock and need to be ordered. In case of expected delays during the diagnosis or repair process, we will promptly inform you and keep you updated.
Components / Parts
All OTSCR pre-built products come with a minimum one-year warranty on parts. If any part is found to be defective during this warranty period, OTSCR will replace it. The defective part may be replaced with a part of equal or better performance depending on inventory availability. Please note that special order parts are subject to minimal support and are bound by the manufacturer’s limited warranty.
Order Cancellation and Refunds
We want to ensure that your custom build is exactly what you’re looking for. That’s why we give you a 24-hour review period after placing your order. This time allows you to double-check your choices and make any changes you feel are necessary. Please remember, once the 24-hour window has passed, we’ll start creating your custom build, and it may not be possible to accommodate further modifications.
If you wish to return a custom-built PC, you have 15 days from the date of purchase to do so. All returned PCs are subject to a 15% restocking fee.
Limitation of Liability
Please note that OTSCR is not liable for any damages or costs related to accidents, misuse, natural disasters, or mistreatment of your custom-built computer. Any modifications, overclocking, BIOS or firmware updates, or other repairs made to your custom-built computer by anyone other than OTSCR will void your warranty if not approved first by OTSCR. You should be aware that OTSCR will not be held responsible for any losses or complications arising from computer failure or delay in production or repair of your build.
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