FAQ

What makes OTSCR different from other computer repair shops?

OTSCR is different from other computer repair shops in that we personalize your experience: we take the time to listen to your concerns and help you resolve your computer issues to your satisfaction. We always explain the repair that needs to be performed and keep you updated throughout the process.

How much will it cost to repair my computer?

We charge a $45 Computer Diagnostics fee. This fee gets rolled into the total cost of your repair. For more specific pricing, please visit our services page to get a better idea of how much it will cost to repair your computer. If you are getting multiple services at once, we roll everything together to save you money instead of charging you for each service individually.

How long does it take to get my computer fixed?

On average, our turnaround time is 2-4 business days or less. Some repairs may take longer if special parts (such as LCD replacements) need to be ordered. Once your computer has been diagnosed, we can give you a better estimate of how long it will take to get your computer fixed.

My screen broke. Can you replace this? If so, what is the process?

Yes, we can replace broken/cracked screens. We first remove the cracked/broken screen to obtain the correct model number that can only be found on the backside of the laptop screen. We then order a replacement screen from one of our vendors. Shipping takes 3-5 business days. As soon as we receive the replacement screen, we complete the repair. You can always get expedited shipping if you need your computer fixed in a shorter time frame. Please note that we do not replace touch screen panels or Macbook Pro/Air screens.

I need my data to be recovered. Can you recover my data?

We offer basic data recovery services. If your hard drive is not physically damaged and does not display any signs of internal damage (for example: beeping and/or clicking noises), we can recover your data. If we cannot recover your data, we have a data lab we can send your hard drive for more advanced data recovery measures.

Do you fix monitors and printers?

We can troubleshoot your printer by servicing software and driver problems or connection issues. We do not fix hardware related issues with printers or monitors. However, we can troubleshoot to access whether your monitor needs to be replaced.

Do you fix cracked screens on mobile phones or iPads/iPods?

We do not fix cracked screens on mobile phones or iPads/iPods. We would be more than happy to recommend highly recommended businesses that do these repairs.

Do you service Apple computers?

We do limited Apple repairs. Let us know what issues you are experiencing with your Apple computer and we can let you know if we can do the repair. If we cannot, we have a great Apple authorized repair shop that specializes is Apple products we can recommend to you.

Is it worth repairing my computer or should I just get a new one?

We can take a look at your computer and give you a better idea whether it is worth fixing or investing in a new computer. We will give you our most honest and expert advice. Our rule of thumb is that if the repair cost more than what your computer is worth, it’s probably best to invest in a new one. If you decide to get a new computer, we offer data transfer services to help you transfer your data from your old computer to your new computer.

Your website is great! I need to build a website. Would you be able to give me the information of your web designer?

Thank you and yes! Believe it or not, we also do web design and designed OTSCR’s website. Feel free to view some of our work at www.camayahstudio.com (shameless plug).

FAQ’s didn’t answer your question?

Here are a couple of ways to contact us

Give Us A Call

We are open Monday, Tuesday and Thursday from 12 PM – 6 PM
and Friday from 12 PM – 5 PM

617-652-0484