Discover easy solutions to common computer problems with our expert guide. Learn how to troubleshoot issues like slow performance, internet problems, and more. Get back to smooth computing with tips from OTSCR, your friendly Cambridge tech team.
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Over the years, we have noticed that a majority of our customers become repeat customers. We have become their go-to shop for all their computer related needs. This makes us feel like we’re doing the right thing! Our way of expressing gratitude for being loyal customers is going above and beyond for them. Some of the ways we invest in our loyal customers include remote services, extended shop hours, pick up and delivery, as well as waiving our initial diagnostic fee. There really is no set formula for expressing our appreciation; we just want our customers to continue to be happy.
As a family owned business, we believe in family-like experiences. You are not just a number when you come to OTSCR, you are part of our OTSCR family.
People bring in all types of computer problems to us at OTSCR – we see it all! We try our best to fix everyone’s issues to the best of our abilities. If anything is beyond our scope or our technicians do not feel comfortable doing a repair, we will tell you upfront. That’s one of the qualities that people love about us – how honest we are.
After four years of being in business, we have learned a great deal about customer satisfaction. Here are some tips to make your computer repair experience at OTSCR a great one!
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Be honest with us.
There is a reason why we ask if there is any type of liquid damage to your computer as it completely changes how to proceed with the repair. If you lie about it, our technicians will soon figure it out after opening up your computer. Let’s save us all the headache and time by being honest with each other so that your repair can be completed efficiently and in a timely manner.
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Read the contract.
We tell you what’s on it but please read it or at least skim through it. We have repair terms for a reason and they are all straightforward. We tell you in person the most important ones like making sure all your data is backed up before repair, and that you will need to re-install any programs if we have to refresh your computer. We just want to make sure we’re all on the same page.
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We do not recommend buying parts on your own.
If your repair involves replacing parts, we advice against buying them on your own. Many people come in and say “Hey, I saw that part on Ebay for $20, can I order it and bring it in?” and our response is generally no. The reason for this is you never know the authenticity of the part, and if the part is compatible with your computer. It is risky to buy parts on sites like Ebay and Amazon. These sites are known to sell imitation products that are produced in large quantities in foreign countries. We use resellers who work with repair shops like us to get parts that are authentic and that will work with your computer.
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Respond in a timely manner.
We will call or email you to communicate repair updates, any issues we may encounter with repair, and when repair is completed/ready for pick up. It’s important that you verify that the contact information you provided to us is correct so we can communicate with you. Please respond to our communications in a timely manner especially if we need to hear back from you before proceeding with a repair. Not getting back to us in a timely manner will delay your repair.
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Be aware of our business hours.
Our hours are posted online, written in our emails, and mentioned in our voice mail. From time to time, we may switch up our business hours according to the season. If we are going to be closed for any reason, we will let you know beforehand and it will be posted on our website.
Symptoms of hard drive failure are often overlooked. One of the most common questions we get from our customers is “why did my hard drive fail?” and it is difficult to pinpoint exactly what causes a hard drive to fail. However, there are warning signs that a hard drive may be failing. It’s very important to pay attention to these signs to be prepared for any potential hard drive failure, which often results in losing important data.
All hard drives (regardless of brand, model, and operating system) will fail at some point. There are two main types of hard drive failure: physical and logical. Physical failure involves mechanical wear in the drive itself. A computer being dropped or jostled around often causes physical damage. Logical failure occurs from corruption in the file system. Accidental deletion of registry entries, improperly formatting the drive, or even a very nasty virus can cause hard drive failure. It is very important to back up your data regularly to avoid data loss. (See our recommended cloud backup services) Below is a list of the most common hard drive failure symptoms:
- Overheating
- Missing/Corrupted Files and Folders
- Freezing, Crashing or Blue Screens
- Clicking or Grinding Noises
- Boot or Mount Issues
- Bad Sectors
If you are experiencing any of these symptoms, it may be a warning sign that your hard drive is failing. At On The Spot Computer Repairs, we are here you help you determine if your hard drive is failing and what the next steps are to either replace your failing hard drive and/or recover your data.
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